Refund & Return Policy

EnnisFare is operated by EnnisFare Inc, and keeping our customers satisfied is what drives us. Every item in our catalog is one we believe in, and we want your purchase to work out well for you. Should something fall short of what you expected, our team is ready to step in.

The purpose of this Refund & Return Policy is to explain the rules that apply when you send back merchandise bought from EnnisFare and ask for money back or a replacement. Please review it closely so that both your entitlements and the steps we follow are clear to you. Keeping the process easy to follow is something we care about.

Merchandise may be sent back during a 30-day return window that starts on the day your order arrives. A return qualifies when each of the points below is true:

• Opened or unopened: Whether the box has been opened or left sealed, the product still qualifies for a return and a refund. There is no requirement that the item stay unused, stay sealed, or go back into the packaging it arrived in.
• Within 30 days of delivery: The request has to reach us no later than 30 days after the delivery date recorded for your order.
• Proof of purchase: When you ask for the return, supply a valid receipt, the confirmation email for your order, or some other document that shows the purchase.

Once that 30-day period has passed, we may decline the return. Not sure whether what you bought is covered? Ask our support team first, before you put the package in the mail.

A few categories sit outside the standard policy above and are not eligible for return or refund:

• Personalized or custom-made items: Anything engraved, monogrammed, customized, or otherwise built to the specifications you supplied.
• Perishable goods: Food, flowers, and similar products that have a short shelf life.
• Hazardous materials: Goods treated as hazardous, such as gases, flammable liquids, and containers held under pressure.
• Gift cards: Every gift card sale is final, and no refund is available.

Should one of these non-returnable products reach you damaged or faulty, Section 8 explains the route to a resolution.

Three steps take you through a return:

• Contact our support team: Write to support@ennisfare.store, or telephone (888) 641-4903. Tell us the order number, which product or products are going back, and why.
• Receive your RMA number: After your request has been looked over and cleared, a Return Merchandise Authorization (RMA) number is issued to you. Include it with the shipment you send back. A package that arrives with no valid RMA number can be turned away or held up.
• Ship the item back: Wrap the product well, either in the box it came in, if that is still around, or in any other packaging that protects it, and mark the RMA number on the outside. Send it to whichever address our support team gives you. Choosing a carrier service with tracking is wise, since it lets you verify that the parcel arrived.

After you get in touch, our team may take as long as 3 business days to work through the request and release an RMA number.

Your returned product is examined by our team when it arrives, so we can verify that it satisfies the conditions listed in Section 2. An email telling you where your refund stands follows that inspection.

Approved refunds go back to the payment method you originally used and are handled within 5 to 10 business days. Your bank or card issuer may need one more billing cycle before the credit shows up on your statement.

A product that was opened or used earns the same full refund as one that was never opened. There is a single situation in which a partial refund may apply:

• Goods sent back after the 30-day return window has closed, at our discretion.

Should we turn down a refund, an email from us will set out the reason. At that point you can ask us to send the product back to you, with the shipping paid by you.

Exchanges are available for products priced the same as, or below, what you originally bought, as long as stock allows. Use the steps described in Section 4 and mention to our support team that an exchange, rather than a refund, is what you want.

Where the swap comes down to sizing, a preference in color, or a comparable reason, we cover the cost of sending the replacement once your return has arrived and passed inspection. Should the product you asked for be unavailable, we will let you know and give you a choice between a full refund and a different item of similar value.

When the replacement carries a higher retail price, the gap is yours to pay, and it must be settled before the exchange goes through. Reach our support team directly to take care of any price difference.

Return postage normally falls to the customer, and what you spend on it is not refundable. Pick a service that stays inexpensive while still offering tracking.

There are two exceptions, and in both of them EnnisFare pays instead:

• Our error: Where the wrong product arrived, the quantity was incorrect, or the goods do not line up with the description shown on our website, a prepaid return label goes out to you free of charge.
• Defective products: Every return shipping expense is on us when the product is faulty or was damaged on its way to you. Further detail appears in Section 8.

Ask for a prepaid label by sending our support team your order details along with an account of what went wrong. We will look at the request, and once it is approved a shipping label reaches you by email.

Orders are packed and shipped with real care, though now and then a product still turns up broken or faulty. When that happens, tell us within 48 hours of the order reaching you so the matter can be settled without delay.

A report of damage or a defect should include:

• The order number together with the name of the product involved.
• Photo evidence: Sharp pictures of the damage or the fault. Shots of the carton as well as the product itself assist our review.
• A short account of what is wrong.

Once the claim has been reviewed, we will put one of these two remedies forward:

• Full refund: The entire amount returned to your original method of payment, shipping charges from the original order included.
• Replacement: A fresh unit sent out to you free of charge, stock permitting.

Return postage is never charged to you on damaged or faulty goods. In certain cases we will not even ask for the damaged product back.

Have we confirmed your refund without the money showing up? Run through this checklist before you write to us:

• Check your bank account: Open your banking or payment provider account and scan through the most recent transactions. How long a credit takes to surface varies by financial institution and can run to several business days.
• Contact your credit card company: Posting a credit formally to an account sometimes takes extra time. If a credit card funded the order, ask the issuer of that card whether a credit is pending.
• Contact your bank: Banks do not all work at the same speed. Yours may be able to tell you more about when the funds will be available to you.

If every step above has been tried and 15 business days have gone by since we told you the refund was approved, with nothing received, email support@ennisfare.store or telephone (888) 641-4903. We will look into what happened and see the refund through as fast as we can.

When a purchase disappoints you, or something about the order seems wrong, we urge you to bring it to EnnisFare first, rather than opening a dispute through your bank or card company.

You can reach customer support on support@ennisfare.store and at (888) 641-4903, Monday through Friday, 8:00 AM to 5:00 PM Central Time. Settling any problem fairly, rapidly, and in a way that leaves you satisfied is what we aim for.

A bank dispute, which most people call a chargeback, raised before you have spoken with us tends to stretch the timeline out and can tangle the refund itself. Disputes often run 30 to 90 days, whereas we are frequently able to sort the matter out well before that.

Every customer deserves a good experience here, and we will cooperate with you to reach an outcome that is fair.

Questions, worries, or help needed with a refund or a return? Our support team is standing by. These are the ways to get hold of us:

• Email: support@ennisfare.store
• Phone: (888) 641-4903

EnnisFare Inc

890 Isaac Dr, Clarksville, TN 37040, USA

We are reachable Monday through Friday, 8:00 AM to 5:00 PM Central Time. Every message we receive gets an answer within one business day whenever possible. Thank you for bearing with us, and know that a good experience at every step is what we work toward.

We are grateful that you shopped at EnnisFare. Earning your confidence means a great deal to us, and we hope to help you again soon.